Best Western Plus Hotel St. Raphael

A very nice hotel in the center, conveniently located between two major transport hubs (central station and Berliner Tor), giving us a possibility to reach the airport even in the middle of the night by the night bus. The room was quiet, had an additional seating area, enough space to store the luggage, nice bathroom and we were very glad to have an air condition as there were some hot days during our stay. The breakfast was quite good and it's possible to find a lot of nice eating places around the hotel. There is a fridge with drinks and also a bar in the lobby, so no problem to buy something even late in the night.

Every thing about the hotel is great. Location, location, location, just a few blocks from the main train station in Hamburg and many of the most important old construction are nearby, on the other side of the station. The hotel is in great shape, very clean, well kept and well appointed,too. We appreciate the free bottle of water that is so needed after a long trip. Our room was pretty large compared to others we have been in Europe. No AC but not needed, just opening the windows is enough. No noises , just a tranquil place. The staff also is great and is, to me , the most important asset this place has. Very welcoming people. I interacted the most with Mario, very nice man who was always ready to help with addresses and info about the city and the area. I am going on a cruise and I had a different hotel on my way back from it but I decided to make another reservation for another room here for I have felt so well that now I think this is best hotel in this area of Hamburg. I also interacted with Ms Pualsen who was also very nice to me

Not bad as a hotel but the neighborhood is horrible. We thought to walk towards the center as its close by, but soon found ourselves surrounded by junkies, prostitutes and all sorts of shady gangster types. On the way to the hotel from the train station we also had to pass through various groups of homeless people seemingly waiting for a meal and picking fights amongst each other. In other words: the hotel only seems suitable for travellers coming in and going out by car with minimal interaction with the surroundings.

The room was very nice but maybe a bit small. Breakfast was very good, a lot to choose from. A perfect location, you could walk to the city centre, the main station was a short walk away and a U-bahn station also where a lot of the lines com through.

Was staying here for a night during my roadtrip and it was as expected. Nice and cozy room, location very close to the city. But for us the parking situation was important and it was very good. There is parking on the street as well but it felt safe having the car in the hotel courtyard.