Best Western Plus Hotel St. Raphael

Check in was very quick and easy. Staff were very friendly and accommodating. The room was very large and spotlessly clean and the breakfast had a big choice. The hotel is about 300 metres easy walking from the Central Rail Station which has direct access to the airport. Checkout was at 12:00 but we were able to leave our luggage at the hotel until going for our evening flight. If we visit Hamburg again we will definitely stay at the Best Western St Raphael.

Absolutely wonderful staff: friendly, helpful, attentive. Excellent room: I stayed in 535. Had a huge, beautiful tree in front with all the colours of the stunning autumn leaves, very comfy bed and pillows, high-pressure shower. Gym: Small but had weights so was perfect for me :). Location: Very close to main train station and bus station.

We were upgraded to a large, lovely room. Everywhere was spotlessly clean. Staff were very helpful especially Mumuni who was delightful and went above and beyond to make us welcome and gave good advice and support to us, two foreign pensioners in a new place. Having read reviews about the walk to the station being uncomfortable because of homeless people and drug takers, we were relieved that it wasn't as bad as we feared. No worse than many towns and cities in the UK. We did not feel unsafe. Breakfast was a sight to behold and a feast to enjoy, again with helpful staff. It was very busy, but one female staff member (I didn't get her name) stopped to work the waffle maker for me! A great experience in a lovely city. Our luggage was stored when we checked out so we could spend another day sightseeing before our late flight home.

Friendly staff both on the reception and bar. Nice lounge area to sit with friends. The room was comfortable and enough space for 2 people.

Hotel is located very conveniently very close to the central railway station of Hamburg within 10 minutes walking. The area is full of shops and restaurants. Hotel is located in the old building, but renovated and up to all modern standards. Rooms are rather small but ok for night stay as we were out most of the time. Staff are welcoming and friendly. Excellent breakfast with hot meals, good selection of cold cuts, tea and coffee, etc. We stayed in a Standard Double room, it was clean with A/C, electric kettle, TV, etc. Bed was not very big, but comfortable; bathroom was a bit small but with all toiletries.