Best Western Plus Hotel St. Raphael

Every thing about the hotel is great. Location, location, location, just a few blocks from the main train station in Hamburg and many of the most important old construction are nearby, on the other side of the station. The hotel is in great shape, very clean, well kept and well appointed,too. We appreciate the free bottle of water that is so needed after a long trip. Our room was pretty large compared to others we have been in Europe. No AC but not needed, just opening the windows is enough. No noises , just a tranquil place. The staff also is great and is, to me , the most important asset this place has. Very welcoming people. I interacted the most with Mario, very nice man who was always ready to help with addresses and info about the city and the area. I am going on a cruise and I had a different hotel on my way back from it but I decided to make another reservation for another room here for I have felt so well that now I think this is best hotel in this area of Hamburg. I also interacted with Ms Pualsen who was also very nice to me

Good location near the train station. Nice b'fast, but one expected at a 4* hotel.

Absolutely wonderful staff: friendly, helpful, attentive. Excellent room: I stayed in 535. Had a huge, beautiful tree in front with all the colours of the stunning autumn leaves, very comfy bed and pillows, high-pressure shower. Gym: Small but had weights so was perfect for me :). Location: Very close to main train station and bus station.

We were upgraded to a large, lovely room. Everywhere was spotlessly clean. Staff were very helpful especially Mumuni who was delightful and went above and beyond to make us welcome and gave good advice and support to us, two foreign pensioners in a new place. Having read reviews about the walk to the station being uncomfortable because of homeless people and drug takers, we were relieved that it wasn't as bad as we feared. No worse than many towns and cities in the UK. We did not feel unsafe. Breakfast was a sight to behold and a feast to enjoy, again with helpful staff. It was very busy, but one female staff member (I didn't get her name) stopped to work the waffle maker for me! A great experience in a lovely city. Our luggage was stored when we checked out so we could spend another day sightseeing before our late flight home.

We had a very comfortable and pleasant stay at the hotel. The room was clean, well-maintained, and provided a relaxing atmosphere after a long day. The staff were friendly and attentive, making the experience even more enjoyable. Overall, a great stay and I’d be happy to return!